Communication Skills

Yesterday I received a direct call from my specialist. In a very warm and friendly tone. She asked if I was working that day, I told her that I will be coming in for my PM Syift. She said it was alright and asked that I call her back once I come in for work.

Of course her being a specialist, I thought I’d just go see her directly for I fear I may not be able to comprehend properly the anticipated discussion. Furthermore, I feel its better to have a face to face conversation so I could interpret her facial expression and body language better.

The main point is  – no patient died. But she highlighted a few loopholes regarding the management of the patient from my side in casualty and from her side in the wards. Nothing adverse happened to the patient but she felt a few improvements can be done in the future for better patient care. That 5 minute private talk with her was one of the most valuable lessons on communication skills I have ever learnt especially when it involves a superior with her team members.

When I first came to see her,  she made sure only the relevant people were in the room – for patients confidentiality purposes and also for my own privacy I suppose.

She asked me how I was –  my pregnancy and if I was well. If I was tired and congratulated me as she only knew recently. It was a good mukaddimah to make me feel at ease.

Then she laid out the background of the case so we could agree that it was the same case and we both know which patients we were talking about.

She mentioned my good points in the management of the patient, adding on her own points and experience which supported my decision at that point in time. Only after, did she suggested a few things on how we could BOTH handle the case better. Mind you, she is a specialist already but here she is, discussing with me a mere (so called senior medical officer) on how we could BOTH move forward and rectify these loopholes we come across our cases.

Obviously, anyone in my position would want to give my full cooperation and improve on the knowledge that I have. KAn??? I was happy to share my experience of the case with my colleagues and everyone was on board and took note of how things can be better.

There was no need for name-shaming in the Watsapp Group. No need for sarcasm or name calling. Or sabotaging. And the message still gets across. To the right person, to be disseminated to the relevant team members and such.

Wonderful teacher. Excellent communication skills. Could not ask for more.

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