I found my Patience Guru , it came in the form of a teenage boy

It was already 2 minutes to 5PM. We close at 5PM. Despite how altruistic the doctors are, to see a non emergency patient after hours in a clinic which opens only from 8 to 5 – we cannot even run a simple blood tests because the lab is closed. Hence, any emergency cases that comes after 5PM will be attended, stabilized using the drugs and equipment we have in the emergency area and then transferred swiftly to the nearest tertiary centre.

So when the boy who came for his medical checkup looked lost outside my door because he has not apparently been seen since he arrived, I felt sorry for him. He had asked a staff earlier of what to do but his questions were probably not understood correctly hence he was told to wait for his number to come up. The young teenage boy failed to realize that he first needs to put his card with the number outside the respective doctor rooms before he was called. Thus, he was never called into the doctors room because they never got his card.

And he waited patiently throughout the afternoon session. Even nearing 5PM, not a single staff at the waiting area asked him which room he was waiting on. Us in the room.. we were already swamped with whatever cards that were coming through the door, frantically writing down our prescriptions so our fellow pharmacists need not have to work late every single day and writing treatment plans promptly so our colleagues could follow up on it during the next appointment –  and now is it also our job to ask everyone in the waiting room  –

“Hi, may I ask, have you seen the doctor, are you waiting for anything or anyone in particular?”

I was disappointed that this kid had to wait that long. So I told him to give me a few seconds while I finish up on my last patient and I will see him. Thankfully, another colleague swung by my room and helped out. What broke my heart was to realize that he was there even before the afternoon session started, had his relevant tests done and yet he waited. And waited. Asked a question to a wrong person and kept on waiting. What then crushed me to pieces was that once he has been clerked and examined, he was still able to smile and utter a very sincere and grateful THANK YOU to my colleague and I.  I rasa macam nak nangis pun ada bila jumpa manusia penyabar macam ni. Bless his  beautiful soul. Bless his elderly father too for the father was also very patient, who also smiled and said a thank you.

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I take this experience as a sign from Allah that I should be more patient in my daily undertakings. The boys affairs were easily done and gotten over with in less than 5 minutes but he remained patient for hours waiting outside our doors! And was still able to be on the sunny side of his character. I felt so embarrassed of my own short fused temperaments nowadays as a Muslim. That boy, he was not even muslim. 

I pray he gets the college admission he’s applying for. I pray that Allah will ease his sufferings (if any). I pray that my Patience Guru will have success in life. InsyaAllah. 

I had too much People today

Working in a Primary Care setting demands a certain set of skills. Apart from having the best clinical acumen across a breadth of medical knowledge, you must be prepared to talk. A LOT.

Consultation is the word.

Patients take this for granted in Klinik Kesihatan because they just pay RM1 at the registration counter. Which explains why some people throw a fit when GP’s charge them a fee for consultation in cases where medicine is not prescribed . The public fail to realize that for every

“saya nak tanyalah doktor… ” 

the answer comes with a fee that is glaringly noticeable in a private setting.

Anyway, back to what I was saying – talking can be a chore. A burden. A pain. An energy draining job for people who have an INFJ personality. Today, for instance… I just had too many ‘people’. I was basically talking, counseling, taking a history and god knows what from 730AM to 4PM. I was just glad that I get to finish early because I don’t think I can talk for another hour or so.

To reward myself, I bought a handbag that I could bring for my short trips to Tesco or shopping mall without the kids. It’s a fresh breath of air as I do not have to carry a big bag which is almost always an equivalent to a diaper bag.

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The bag is from Vincci and it costs me RM99. Gosh, mentioning the price reminds me #cikepal. I think people forget that as a full time lifestyle blogger – it’s part of her job description to Advertise, Show & Tell. Inevitably these characteristics tend to spill into their daily lives. Which I get it, can irk some netizens. But you cannot blame cikepal for that as she was wired, ‘trained’to blog for probably more than a decade. It is part of her intrinsic traits to share her experiences. Like every single detail. And trust me, it is not easy.

Like how I would try to look for reliable evidences before advocating Peppermint EO cures cancer (it doesn’t, I am just taking this as an example). It is because apart from calling myself a doTERRA advocate, I must first remember that I am a medical doctor. Kau mislead public with health related information using your doctor title, bersedialah kena tatatertib. Which can be suspension or termination. Its part of my trait to take testimonials as the lowest credible form of evidence to a claim.

Please do not get me wrong. I have no problems with advocates or sellers using testimonials to help convince their prospects/ buyers. It’s just that, because of my profession, I cannot lah duplicate their method 100%. I still want to keep my job. Although I hate the talking part. I feel that I have yet to find the field or terrain in medicine where this flower can bloom at its best.

I had actually wanted to vent this matter out as my status on Facebook but I realized that my agonizing little problem of forcible talking in my daily job is nothing compared to some of the things my friends went through today. A divorce, a case in court, and just a few hours ago.. a family members death. Sometimes you are just at lost of words of what to say, but I feel that if you speak of things from the  heart – the message will get there, to where its gotta be.

Which is why I am thankful for this space in the blogosphere. I can pour out my woes here who could be looking for a cyber friend to sulk with. I rarely journal about sad and stressful stuff in my HoboMinci as it is supposed to be perceived as a book where I highlight positive agendas of my day. Ha ha.

I think my People battery has been recharged to 75% having bought the bag, had an avocado juice, a pretzel, a slice of pizza, my kids kisses and hugs and stories of their days, a sniff from my doTERRA diffuser (its Sandalwood + Bergamot tonight) and of course blogging. As for the remaining 25%, I’ll just do some work to top it up.

Thank you Allah. Alhamdulilah. For all the blessings you have given me today.

Family Day 2019. Not just a colleague.

I was part of the team to organize our clinics family day. It was recently held at Pantai Puteri Melaka on the 6th of April 2019. We had a great time despite the initial hurdles but it was an astounding learning curve for myself when it comes to managing an event.

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Pre-event

1. We cannot please everybody. We held a balloting system where staff can vote for the events that they would have the highest possibility of joining. It was a choice between going to the beach. a masquerade dinner party, a trip to Singapore and a vacation at Sunway Lagoon. The beach activity won with a majority of 50 votes.

2. Malaysians are very selective in choosing what to spend their money on. Frugal would be a kinder description.  They seek fun activities but is only willing to part with as little money as possible. We ended up charging a family  for RM50 . Therefore if someone comes alone, he or she will be charged RM50 and if let’s say a family decides to bring like all 7 children  with them it was still be RM50.

3. Sponsorship is vital if you want that little extra. We had a few people bringing cakes, drinking water. I personally assembled the kids swag bags which included the farmfresh kurma milk carton, a piece of chocolate, a bubble toy and a fan.

During event

1. It is a very important to identify the master of coordination. Technically that would be someone who would be a few steps in front of the lot. The one who could predict and manage the future accordingly. This will ensure the smooth flow of the event. We did not really identify one so we had problems during the prize giving ceremony.

2. Respect and try to fulfill the objectives of having a family day . It would be a shame to just sit with your usual cliques and not open to making new friendship. It is an opportunity to ask that man or woman behind the registrations desk, or those hiding in the lab about their hobbies, families and what not.

3. Remember the young and the frail. Some people would bring their elderly parents. Others may bring their very little munchkins. Hence it is thoughtful to provide activities for these special group of people who may not be able to participate in the usual Sukaneka.

Post event

1. To always remember my thank you and words of encouragement to those who participated and make things happen. Hard work, grit and enthusiasm must be acknowledged so that these people would not stay away from volunteering and that they will be happy to continue contributing.

2. A postmortem so that we could locate problems and address them accordingly for better planning in the future.

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This time we had one month to prepare. I was honored to be given the task to find goodies worth RM 10 for our staff. I chose this really cute wrap around towel from Shopee and had it delivered to my brother. I then took it onto myself to take care of the embroidery bill. Furthermore, we had a really low budget.

PERSONAL GAINS

What I personally gained from the experience was to be able to see my colleagues as someone else behind the uniform and the title that they have. It is because at work, a gardener may just be a gardener, but once we’ve met their families, trust me, you would have a different perception of their existence. When you see someone as a grandfather  to somebody instead of just the driver (for example) – you would kind of treat them more compassionately. InsyaAllah.

I am also more careful in trusting a negatively vibed story. Eventhough I put on my listening face, I know better to only take in these news/gossip with a pinch of salt. Throughout my weeks involved in this project, I find that there are a lot of hearsays and once you actually take the extra mile to confirm the story – you find that the negative aspect of it is not that bad. Sometimes it is just a matter of communication/ interpretation.

Finally, I learnt that as an adult, you could still forge new relationships. Make new friends. Adopt new kids. lol. And care for any stranger like a loved one.

 

Pemeriksaan Perdana Jemaah Haji 2019

This is an initiative by Tabung Haji in collaboration with KKM to ensure that the pilgrims  (jemaahs) are in the best state of health to perform Haj. Primary health centres, hospitals, GPS would nominate a few medical officers to attend a crash course onto the health criterias one has to fulfill prior to flying to Jeddah.

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Most jemaahs would feel nervous attending the medical checkup but I make it a point to inform them that this is merely a stage where we try to detect any health problems and manage it accordingly so that they will be fit to fly and do Haj. And this, we try to achieve within a few months we have prior to the trip. We do not want them to think that we are sabotaging their trips. That is never the intention. In fact, we want them to be at their best.

We just had a big medical checkup event last Saturday. The turnout was about 206 people with a manpower of 11 medical officers and their respective supporting staff. Alhamdulilah, the session did not drag out till late in the evening as it was a Saturday after all.

Thankfully, we are eligible for a day off (at our chosen time) and given RM50 each as  a token of appreciation. lol.

When a patient arrives, they would first register at the counter before going to the next station where they could check their blood group, Hb and glucose levels. Afterwards, their vital signs and measurements would be taken. Then it is a waiting game for them to be called into the examination room. If they pass, they can proceed to take their meninggococcal vaccination in the next room. If they have medical issues to tackle, they would be redirected at the nearest Klinik Kesihatan for a followup review to get a pass for their medical exam.

I would advise prospective jemaahs to being their medical books, medicine and better still their latest blood investigations to the checkup to speed up the process. Especially when some of the patients choose to follow up at their respective private GP. Or buy their own medicine at the pharmacy. We just need to know if there is an acute problem within the last 3 to 6 months that needs further medical attention.

Most of my patients passed the examination leaving just a few to tackle on their high blood pressure and in some, a new diagnosis of diabetes. There were also a few tricky cases especially involving obese and elderly patients as we are divided between thinking of what is best for them and what they want. I have yet to have any clear cut fails but we will see how it is for the next few months. InsyaAllah. 

I am also hopeful to be selected as Allah’s guest one day. InsyaAllah.

Attachment for basic ultrasound. Ikhlas & Jelas.

I had palpitations nearing the date I was to report myself for the attachment in the Obstetrics and Gynaecology department. I had my goals of what I intend to achieve but I worry that the human factor may cause me to lose focus and feel despair for the whole week.

Attachments are meant to be a training ground for us to learn and polish on certain skills. Sometimes as the one attending these sessions – we may NOT KNOW WHAT WE DO NOT KNOW. So, it is important for the trainer to be accommodating and guiding. Tell the trainees who is who in the department because it’s not that we are working there, kan?

Trainees like myself, on the other hand must be open and ready to accept and learn new practices, if any. There shouldn’t be a ‘in my time dulu.. this is how we do it bla bla bla.”. That was dulu2, now we learn a better way despite being in the service for more than 10 years. Jgn terikat dgn cara lama. 

Niat kena ikhlas. Objektif kena jelas.

Alhamdulilah, our point of contact for the attachment was really really helpful. We learnt a lot of salient points in improving our scan techniques. I can only make du’a that all these individuals be granted pahala for the ilmu they taught me and my partner, Su Zanne.

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We got a glimpse of a few extra features of the department which was exciting all the same. Like infertility processes and so on. The myth of O&G medical officers being obnoxious was dispelled. Probably because the ones we came across were kind and very senior to teach us properly. I would probably rot and wither away if I came across the ones who are muka ketat and look down on Klinik Kesihatan MOs. They exist mostly in junior rank. A few in senior rank.

My one week attachment was very fruitful. I felt motivated. Especially when I will be governing and running the maternity and child health clinic this month. I hope the wisdom and skills I acquired throughout the placement will be put to practice and should I have to refer, it will be a high quality, justified referral. He he he..